Doing Business in Canada

If you are conducting business in this country do not wear any scent at all! Perfumes, after-shaves, hairsprays and the like are perceived as a cynical cover up to poor personal hygiene. Furthermore, wearing scent can be a threat to individuals with asthma, a relatively common illness in Canada

COMMUNICATION AND BEHAVIOUR

• The usual distance between two people should be two feet. French Canadians, however, tend stand slightly closer.
• It is considered rude to speak in a foreign language in the presence of others who do not understand what is being said.
• If you need to point, use the index finger. Pointing at other people, however, is often considered rude and unacceptable.
• To indicate the direction to someone, make sure you wave with your fingers curled toward you and that your palm is facing up.
• If you want to express "V" for victory sign, do so with your palm facing out, otherwise you will commit a serious offence.
• Business lunches are usually short with lighter foods and often no alcohol.
• In general, it is acceptable to arrive 15 minutes late for an evening social event, but not later than 30 minutes.
• If you decide to offer flowers, be aware that white lilies are associated with funerals and red roses are reserved for more romantic settings…
• Traditionally, the host of lunch/dinner is the first person at the table to begin eating and drinking.
• If you don't feel like eating something or eating at all, simply say "No, thank you." For Canadians, politely refusing food is unlikely to cause offence.
• When you are invited to someone's house, wait for permission from your hosts before wandering from room to room.

DOING BUSINESS

• Mornings tend to be the preferred time for appointments. Business hours are generally 9:00 am to 5:00 pm, Monday to Friday.
• Punctuality is a priority.
• A conservative, well-dressed, appearance is important in the business culture of Canada.
• Don't forget that Canada is officially bilingual. The federal government works in the two official languages: English and French.
• In the province of Québec, there are very stringent French-language requirements for all commercial endeavours.
• In Québec, self-identity is often quite strong. Moreover, when negotiating with Quebecers, a fundamental belief in their own self-determination may become apparent.
• Be careful of name pronunciation, especially when dealing with French-speaking Canadians.
• Generally, it's an asset to include both French and English translations on your business card.
• Traditionally, business gifts are offered after you close a deal. Gifts may also be presented upon your arrival. Presents are usually unwrapped immediately and shown to everyone.
• Carefully selected gifts, preferably from your home country, are usually the best choice.
• Taking your business partner out for a meal or other entertainment is another popular gift.